Sometimes, the option for the public service partner search cannot be enabled. This is because no address and contact data such as city or e-mail has been entered in your company settings.
Enabling the public service partner search requires that complete address data is provided. Without complete address data, the option remains greyed out or cannot be activated. For customers is a search without any of your company information technically not possible.
Solution steps:
- Go to Digital Service Manager > Settings > Company.
- Enter all required address data (at least all fields marked with *).
- Save the entered data.
- Now activate the option for the public service partner search – it should now be selectable.
