As of January 1, 2027, Digital Service Manager and ConnectedCooking will be fully separated.
For Digital Service Manager users, all functions and data relevant to RATIONAL Service will remain available and unchanged. The change only affects service users who currently use both Digital Service Manager and ConnectedCooking with the same account.
- Why are Digital Service Manager and ConnectedCooking being separated?
Digital Service Manager and ConnectedCooking serve different purposes and user needs. To provide a clearer and more focused experience, the two applications will be fully separated. - What does the separation mean?
As of January 1, 2027 you can no longer access ConnectedCooking if you registered for Digital Service Manager. - Who is affected by the separation?
The change only affects service users who currently use the same account for both Digital Service Manager and ConnectedCooking. If you use Digital Service Manager only, your access to ConnectedCooking is already removed and the separation will not affect your day-to-day service activities. - How do I know if my account is affected?
Your account is affected if you go to
and see both, Digital Service Manager and ConnectedCooking. - What will happen to my Digital Service Manager account after the separation?
Your Digital Service Manager account will remain available and can be used as before. If you have your own company connected as a customer in your customer list, this connection will be lost and you will no longer see devices belonging to this connection as your customer devices. - What will happen to my ConnectedCooking access?
After the separation, you will no longer be able to use ConnectedCooking through your current Digital Service Manager account. If you would like to continue using ConnectedCooking, you will need a separate account. - What happens to my connected devices?
Devices currently registered on the ConnectedCooking side of your service account will remain accessible until December 31, 2026. As part of the separation, these devices will be automatically logged off from the current account. - What happens to my existing users and user permissions?
Service users and permissions required for Digital Service Manager (Administators or Technicians) will remain unchanged. ConnectedCooking-specific users and permissions will no longer be managed through the same account after the separation. If these users require continued access to ConnectedCooking, they will need to be set up accordingly within a separate account. - What happens to my existing group structure?
Groups like regions, stores, cities etc. created on the ConnectedCooking side of your current service account will not be transferred automatically. If you like to move a larger group structure and its devices from a bigger customer into a separate customer account please contact our support so we can help you with less effort. - I want to continue using only Digital Service Manager. What do I need to do?
No action is required. - I want to continue using both Digital Service Manager and ConnectedCooking. What do I need to do?
Please be aware that RATIONAL cooking systems can only be connected to ConnectedCooking accounts of the device's owner. As a RATIONAL Service Partner you can only access your customers devices with an agreed connection between your customer and you. If your service company has own RATIONAL devices you want to see and manage in your Digital Service Manager account, you will need a separate ConnectedCooking account to bring the relevant device online. Follow the step by step instruction. - I have devices connected to my current mixed account. What should I do?
Option A - the devices belong to your company: create a separate ConnectedCooking account for your company.
Option B - the devices belong to customers: let the customers create own ConnectedCooking accounts each.
Then follow the step by step instruction here. - Can I use the same email address for Digital Service Manager and ConnectedCooking?
This is not possible. Every user with his/her personal mail address can only belong to one company and therefore only one account. - Where can I get help?
If you need help separating your account and setting it up correctly please contact our Support and provide your Support-ID.
