Removing a customer connection means that you will no longer have access to any information shared with you about the customer and their devices. You will not delete the customer's ConnectedCooking account, but this customer will no longer be visible in your Digital Service Manager account.
Please note: This step cannot be undone. You can only reestablish the connection by sending a new invitation with the customer's consent.
Solution steps:
- As an Administrator: Open the “Customers” menu in Digital Service Manager.
- Call up the list of all existing customer connections.
- For the desired customer in the list, click on the three dots on the right.
- Select the “Remove customer connection” option from the drop-down menu.
- Confirm the deletion in the dialog box that appears.
The administrator at the customer's site will then receive an email notifying them of the disconnected connection.
