Please be aware that RATIONAL cooking systems can only be connected to ConnectedCooking accounts of the device's owner. As a RATIONAL Service Partner you can only access your customers devices with an agreed connection between your customer and you.
Separate a mixed account:
- Create account: Let your customer create a separate ConnectedCooking account or - if it is your own device(s) - create a separate account on your own.
- Establish connection: Invite the new ConnectedCooking account(s) as new customers or tell your customer to invite you as their Service Partner. Accept the invitation.
- De-register the devices from your current mixed account. Make sure it is de-registered completely, so also deleted in the administration tool.
- Then register the device(s) to the new ConnectedCooking account. You can ether remotely register the device for the customer using the serialnumber: make sure you did step 3 completely first and keep in mind that you need someone to confirm the registration on the device itself in the kitchen. Or the device is registerd from the owner on site.
If you need to move 10 or more devices into other accounts and you would need to contact to many kitchen staff on site please contact our support team. With your consent we can help you to move multiple devices at once.
Additional users:
Of course, additional users who need access to the customer perspective can also be moved to this new ConnectedCooking account. If they need access to the customer perspective only, they don't need a new email address. By inviting the current used mail address this user will simply move from your Service account to the Customer account. How to invite users
Group structure:
Setting up groups in the new account helps to keep the account structured especially for bigger amounts of devices. Manage your groups or locations
