It is possible to invite service users who are already part of another Digital Service Manager company to join a different company. This allows the user to retain their personal profile and ‘move to the other company’. It is therefore not necessary to create a new user profile with a new email address.
But what happens to the existing customer connections that the user established in their old company?
None of the customer connections can be transferred when a user moves companies, as the customer has not expressly consented to such a change in service support!
How can the affected customers still be managed by the new company?
It is recommended that existing customer connections be exported as a list before the company change. These customers can then be invited again by the new company.
